Front Office Associate

Brief Description

Job Title: Front Office Associate
Location: 11010 Prairie Lakes Dr, Suite 350, Eden Prairie, MN 55344
Working Model: Onsite
Employee Type: 1.0 FTE - Full Time
Schedule: Mon-Wed: 9:00am-7:30pm, Thu: 8:00am-6:30pm, Fri: OFF

About the Role

Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Schedule patient appointments and collaborate with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.

Physical Requirements

Includes occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.

Benefits

• Medical
• Dental
• Vision
• 401k
• Long Term Disability
• Short Term Disability and Life Insurance
• PTO and Paid Holidays

Compensation

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Qualifications

All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by management.

Skills

N/A

Benefits

• Medical
• Dental
• Vision
• 401k
• Long Term Disability
• Short Term Disability and Life Insurance
• PTO and Paid Holidays

Schedule

Mon-Wed: 9:00am-7:30pm, Thu: 8:00am-6:30pm, Fri: OFF

Pay

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.