Front Office Assistant, Sr - Arnold Palmer Hospital, Neuropsychology Practice - Downtown Orlando

About the Organization

Orlando Health Medical Group is a comprehensive physician group serving patients across the southeastern United States. With more than 200 practices and 1,200 physicians, we have a strong presence in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant, and critical care medicine. We also offer more than 30 pediatric subspecialties, women’s health, primary care, and Florida’s largest hospitalist program.

Part of the Orlando Health system, we include 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices, and over 60 outpatient facilities spanning Florida’s east to west coasts. Collectively, we provide care for more than 142,000 inpatient and 3.9 million outpatient visits annually.

About the Role

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or the Practice Site Supervisor.

Responsibilities

Essential Functions

• Adheres to and ensures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
• Handles multiple simultaneous tasks, including answering telephones, taking messages, filing lab reports, medical records, and other information according to practice policies.
• Performs word processing and spreadsheet data entry.
• Handles charge entry and cash transactions.
• Acts as a liaison between physicians, patients, and insurance companies, including obtaining referrals and/or authorizations.
• Maintains regular, punctual attendance consistent with Orlando Health policies, ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with regulatory and accrediting agency standards.
• Practices efficient use of supplies.
• Maintains a clean, safe, and organized office.
• Acts as a liaison to assist the office billing service as requested.

Requirements

• High school graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of a practice management computer system.
• Knowledge of ICD and CPT codes.
• Two years of experience in a medical office environment.

Benefits

• Medical, Dental, and Vision insurance
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits, including tuition reimbursement and monthly payments to help pay down school debt