Front Office Assistant - Pediatric Otolaryngology, Downtown Orlando

Orlando Health Medical Group is a comprehensive physician group serving patients across the southeastern United States. With more than 200 practices and 1,200 physicians, we have a strong presence in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant, and critical care medicine. We also offer more than 30 pediatric subspecialties, women’s health, primary care, and Florida’s largest hospitalist program. As part of the Orlando Health system, we provide care through 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices, and over 60 outpatient facilities spanning Florida’s east to west coasts. Collectively, we honor our 100-year legacy by serving more than 142,000 inpatient and 3.9 million outpatient visits annually.

About the role

The Front Office Assistant provides support for daily ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. This role operates under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Responsibilities

• Schedules patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when necessary.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records in compliance with Orlando Health and department-specific policies.
• Adheres to Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
• Demonstrates competency in the use of office equipment and technology, and answers telephone calls professionally.
• Actively engages in Commitment to Excellence standards to improve overall patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance consistent with Orlando Health policies and federal, state, and local standards (e.g., ADA, FMLA).
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing services as requested.

Requirements

• High school graduate or equivalent.
• Six months of experience in a clerical office, general business, or customer service setting.

Benefits

• Medical, Dental, and Vision coverage
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits, including tuition reimbursement and monthly payments to help pay down school debt