Front Office Assistant, Orlando Health Imaging Center - South Downtown Orlando

Position Summary

The front office assistant at Orlando Health supports daily ambulatory/physician office operations, handling tasks such as patient registration, appointment scheduling, and medical record requests.

Responsibilities

• Schedules patient appointments according to practice-specific protocols and patient preferences, ensuring necessary pre-certification and authorization.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records in accordance with Orlando Health and department-specific policies and procedures.
• Adheres to and ensures compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
• Demonstrates proficiency in using office equipment, technology, and answers phone calls professionally.
• Strives to meet Commitment to Excellence standards and actively participates in improving patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular and punctual attendance and complies with Orlando Health policies.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Shows awareness of legal issues, patient rights, and compliance with regulatory and accrediting agency standards.
• Efficiently uses supplies and assists the billing service as needed.

Qualifications

• High school diploma or equivalent.
• Six (6) months experience in a clerical office, general business, or customer service setting.