Senior Front Office Assistant - Orlando Health Cancer Institute - Health Central

About the Organization

Orlando Health Cancer Institute is a top cancer care provider in Florida, offering a comprehensive, multidisciplinary cancer program with six treatment sites and over 10 practice locations serving adult oncology needs. Specializing in more than 200 types of cancer, the institute provides personalized care using state-of-the-art technologies, including advanced radiation and proton therapies, bone marrow transplant, and cellular therapy. Through a robust research program, patients gain access to innovative diagnosis, treatment, and symptom management options via clinical trials and research studies.

The institute holds accreditations from the Commission on Cancer (American College of Surgeons) and other organizations in medical oncology, hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care. It was recently named in Becker's Hospital Review’s “60 Hospitals and Health Systems with Great Oncology Programs” list for 2023.

Orlando Health Cancer Institute is part of the Orlando Health system, which includes 24 hospitals and ERs, 9 specialty institutes, 14 urgent care centers, over 100 primary care practices, and 60+ outpatient facilities across Florida. The system serves over 142,000 inpatient and 3.9 million outpatient visits annually.

Orlando Health offers career-growing free education programs and well-being services, with benefits beginning on day one. The organization emphasizes flexibility and work-life balance, supporting employees in being present for their passions.

About the Role

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. This role is located at Health Central.

Responsibilities

Essential Functions

• Adheres to and ensures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
• Handles multiple simultaneous tasks, including answering telephones, taking messages, and filing lab reports, medical records, and other information according to practice policies.
• Performs word processing and spreadsheet data entry.
• Handles charge entry and cash management.
• Acts as a liaison between physicians, patients, and insurance companies, including obtaining referrals and/or authorizations.
• Maintains regular, punctual attendance consistent with Orlando Health policies, ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with regulatory and accrediting agency standards.
• Practices efficient use of supplies.
• Maintains a clean, safe, and organized office.
• Assists the office billing service as requested.

Requirements

• High School graduate or equivalent.
• Typing speed of approximately 30 words per minute or ability to demonstrate competent use of a practice management computer system.
• Knowledge of ICD and CPT codes.
• Two (2) years of experience in a medical office environment.

Benefits

Orlando Health provides benefits starting on day one, including career-growing free education programs and well-being services to support employees and their families through every stage of life. The organization offers flexibility to help employees balance work and personal passions.