Front Office Assistant

Responsibilities

• Manage the customer journey
• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations
• Monitor inventory
• Aid with billing/invoicing
• Answer customer inquiries
• Support walk-ins
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Contribute to the retail sales process
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Qualifications

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

What We Offer

• $17.00/hour + monthly bonus opportunity
• Work-life balance, hours are M-F, 8:30am-5pm
• Continuous training, development & support
• Health Insurance – Medical, Dental, Vision
• Life insurance, Health Savings Account, 401K with employer match
• Paid Time Off, Paid Holidays, Volunteer Time Off

About us

• For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.
• We have 1,500 franchised and corporately owned retail clinics across the United States, developing a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life.
• Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.
• Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
• Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide.
• In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2026" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.