Front Office Assistant

Position Summary

The Florida Atlantic Medical Group, Primary Care Office is seeking a Front Office Assistant in Boca Raton, FL. The Front Office Assistant works as part of an interdisciplinary team to provide outstanding and comprehensive services to patients and visitors. This position is responsible for day-to-day operations and coordination of all programs and services of the Primary Care Office (PCO) of the Florida Atlantic Medical Group. This role serves as the first point of contact for patients. Ensures the accurate execution of clinical protocols in accordance with Good Clinical Practices, HIPPA, and required obligations to patients/participants, Directors, and clinical staff.

Responsibilities

• Organizes, manages, and maintains all PCO activities including welcoming patients/participants, managing check-in and scheduling, triaging patient questions to appropriate clinician(s), creates and executes office, insurance, and billing procedures, and oversees and manages electronic medical record system.
• Manages registration process for PCO patients and caregivers. Ensures all parties are provided with accurate information on processes, manages concerns and resolves problems should they arise in the process.
• Conducts follow-up screenings (via phone, email, or in-person) according to established protocols.
• Investigates and resolves problems and ensures that information requests are handled in a professional and timely manner (i.e. variety of patient concerns, conflicts, billing and compliance issues, managing requests/issues, record requests, etc.).
• Coordinates and facilitates effective and timely communication between the Doctors, clinicians, labs, patients and participants in accordance to the proper chain of command.
• Prepares patient/participant charts and maintains medical records in accordance with established protocols and in compliance with state and federal regulations regarding privacy and security of confidential patient information.
• Manages patient billing or financial inquiries and coordinates responses with medical billing company.
• Acts as a liaison between laboratories and medical offices, as well as between insurance companies and the finance team, regarding patient billing and financial inquiries.
• Responsible authority for planning, inventory, purchasing, and cost control of office supplies.
• Contributes to the development and preparation of marketing materials and website.
• Provides administrative support to the Doctors and Medical Assistants.
• Assists patients/participants and caregivers with technology in the waiting room.
• Communicates with college and university facilities departments regarding building maintenance and IT issues.
• Maintains an impeccable, attractive environment in the office waiting area and other common areas of the clinical suites. Maintains and ensures advertisements and educational materials are displayed, are current, and relevant.
• Utilizes the Florida Atlantic Medical Group, Primary Care office clinical practice and HIPPA knowledge and communicates knowledge/information to all patients, participants, caregivers, etc. in a pleasant, professional, patient, and thorough manner.
• Performs other job-related duties as assigned and provides backup assistance as needed.
• This position will have authority to create and maintain internal procedures (i.e. insurance billing procedures/management, office procedures, guest procedures, SOP for position).

Qualifications

• A bachelor's degree in an appropriate area of specialization and 1 year of appropriate experience; or an associate's degree and 3 years of appropriate experience; or a high school diploma and 5 years of appropriate professional/specialized experience required.
• Exceptional organizational and time management skills; and ability to handle multiple tasks required.
• Experience working in clinical practice and familiarity with electronic medical records and medical billing preferred.
• Ability to work collaboratively with all levels of faculty, staff, and medical professionals.
• Exceptional verbal and written communication skills are essential for success in this position.

Pay & Schedule

• Salary: $22.00 Hourly
• Work Days and Hours: Monday – Friday, 8:30 a.m. - 5 p.m. Some evenings and weekends as needed.