Front Office Assistant

Front Office / Patient Coordination

• Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls and respond to emails courteously and promptly.
• Examine documents for missing information and update patient chart as necessary.
• Accurately enter and update insurance information in patient records.
• Educate patients about their insurance benefits and financial responsibilities.
• Absorb and update patient records in compliance with HIPAA regulations.
• Maintain and update patient records in compliance with HIPAA regulations.
• Ensure the reception area is clean, well-organized, and presentable on a daily basis.
• Monthly maintenance of coffee machine.
• Check emails, faxes, and voicemails daily.
• Assist with patient inquiries and provide information about dental services.
• Assist in daily office coordination and communication between dental staff and patients.

Insurance & Billing Coordination

• Prepare and submit accurate insurance claims, ensuring compliance with all applicable regulations.
• Verify patient insurance benefits and coverage for scheduled procedures; obtain pre-authorizations when necessary.
• Communicate clearly with patients about their insurance coverage, financial responsibilities, and available payment options.
• Maintain accurate records of billing activity, claims, and patient communications.
• Ensure all processes comply with HIPAA regulations and internal confidentiality policies.

Qualifications

• High school diploma or equivalent required.
• Previous dental office experience preferred but not required.
• Strong knowledge of dental terminology and insurance billing procedures.
• Excellent organizational, communication, and problem-solving skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfortable using dental practice management software (experience is a plus).
• Clear understanding of confidentiality and patient privacy regulations.

Working Conditions/Physical Requirements

• Primarily in an office environment with a focus on administrative tasks.
• Sitting [70-80]% of the time.
• Standing [20-30]% of the time.
• Frequent use of hands for typing, filing, and handling paperwork.
• Close vision is necessary for reading documents, viewing billing statements, and using computer screens for extended periods.

Benefits

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off (if applicable)
• Vision insurance