Front Office Agent (Full Time) - Pendry Chicago

Front Office Agent

Summary: The Front Office Agent is responsible for hosting guests, creating memorable experiences, and collaborating with other departments to enhance the guest experience.

• Providing excellent customer service and telephone etiquette
• Welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, folios, invoicing, and billing
• Thinking creatively to solve guest issues and exceed expectations
• Partnering with department leaders and associates to personalize the guest experience
• Maintaining accurate records and knowledge of hotel services and local surroundings

Qualifications

• High School Diploma or equivalent, Bachelor’s Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Possess basic math skills and ability to handle billing accurately
• Clear communication skills and ability to speak, read, and write English well
• Advanced proficiency in Microsoft Office applications

Physical Requirements

• Walking and standing most of the working day
• Standing and moving for up to 6 hours at a time
• Lifting up to 15 lbs. regularly
• Bending, stooping, squatting, and stretching
• Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with company matching
• Health Savings Account and Flexible Spending Account options
• Paid Time Off (Sick Time and Vacation Time)
• Short- and Long-Term Disability Insurance
• Hotel discounts

Pay Range

$24.00 - 26.00 hourly

Company Information

We are an equal opportunity employer and maintain a drug-free workplace. We perform pre-employment substance abuse testing.