Front Office Agent (Full Time)

About the role

The Front Office Agent role is a highly visible position within Hyatt Regency McCormick Place. This role involves the guest registration process and communication of hotel services and promotions. Other responsibilities may include processing forms of payment and responding to guest inquiries.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations
• Ensure guest satisfaction and create a positive experience

Requirements

• At least one year of front office experience
• Refined verbal and written communication skills
• Open and flexible availability

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities

Benefits

• Health benefits eligibility at 30 days of employment (for full-time employees)
• 401K with company match (eligible to contribute at 30 days of employment for full-time employees)
• Discounted room nights at over 1,000 Hyatt properties upon hire (full-time and part-time employees)
• Free room nights at over 1,000 Hyatt properties at 90 days of employment (full-time and part-time employees)
• Education assistance/tuition reimbursement (full-time employees)
• Complimentary employee parking (full-time employees)
• Access to hotel gym (full-time employees)
• Free meals in colleague cafeteria (full-time employees)
• Paid time off including vacation, sick time, holidays (eligibility and amount dependent on employment status)

Pay

The hourly wage for this position is $26.75.

Schedule

Hours vary based on department needs.