Front Office Agent (Full Time)

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Responsibilities

• Process forms of payment
• Respond to guest inquiries
• Register guests
• Communicate hotel services and promotions

Requirements

• Ability to work any day or time, including overnight shifts
• Hospitality background preferred but not required
• Must be able to work in a fast-paced environment
• Must be able to communicate effectively verbally and in writing
• Must be able to stand for long periods of time

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to work independently and as part of a team
• Passion for hospitality and customer service

Skills

• Customer service skills
• Communication skills
• Time management skills
• Problem-solving skills

Benefits

• Paid holidays
• Vacation and sick leave
• Medical health care
• Family Bonding Time
• Adoption Assistance
• Discounted and complimentary rooms at Hyatt locations
• Free colleague meals
• Free parking during shifts

Pay

The hourly rate for this position is $28.01/hr.

Schedule

This position requires flexibility to work any day or time, including overnight shifts.