Front Office Agent | Full Time

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and resolve issues
• Handle guest payments and credit card processing
• Ensure room cleanliness and maintenance
• Manage key distribution and storage

Requirements

• High school diploma or equivalent
• Experience working in a hotel or similar customer service environment preferred
• Strong verbal and written communication skills
• Ability to stand for long periods of time
• Knowledge of hotel operations and policies

Qualifications

• Passion for hospitality and guest satisfaction
• Excellent interpersonal skills
• Attention to detail and organizational abilities
• Ability to work flexible hours including mornings, evenings, weekends, and holidays

Skills

• Customer service skills
• Problem-solving abilities
• Computer literacy (hotel management systems)

Benefits

• Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
• 401k & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short-term disability insurance
• New Child Leave & Adoption Assistance
• Compassionate Leave
• Paid Time Off: 10 days or 80 hours after 6 months of service, increasing to 20 days or 160 hours after 10 years of service
• Sick Leave: Accrued and utilized according to Seattle’s Paid Sick and Safe Time Ordinance
• Holiday Pay: Eligible for holiday pay on the first day of employment
• Colleague Discounted Rates and Complimentary Room Nights
• Tuition Reimbursement of $1,000.00 per calendar year
• Employee Assistance Program

Pay

• Hourly role: Starting at $29.16, increases to $29.66 after 90 days
• Five-year rate: Increases to $29.66 after 90 days, additional $0.50 after five years
• Seven-year rate: Increases to $29.66 after 90 days, additional $0.75 after seven years
• Ten-year rate: Increases to $29.66 after 90 days, additional $1.00 after ten years