Front Office Agent - Full-Time

About the role

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

As a Front Office Agent, you will be responsible for the guest registration process, the departure process, as well as for the communication of hotel services and promotions. You will assist in all aspects of the guest arrival and departure experience, including luggage assistance, luggage delivery, valet parking, and property tours.

Responsibilities

• Guest registration process
• Departure process
• Communication of hotel services and promotions
• Luggage assistance and delivery
• Valet parking
• Property tours
• Processing forms of payment
• Responding to guest inquiries

Qualifications

• True desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Schedule flexibility, including weekends and holidays
• Previous Hospitality experience preferred but not required
• Valid Driver's License
• Ability to lift, push, pull moderate weight up to 75 lbs

Benefits

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
• Discounted and Complimentary Hyatt Hotel nights
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment
• 401K with company match
• Generous Paid Time Off program
• Paid Family Bonding Time and Adoption Assistance
• Complimentary daily colleague meals
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and fitness center