Front Office Agent - Front Office - Full-Time

About the Role

A Front Office Agent is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. The priority is to engage with guests in a caring and positive manner, using active listening skills to understand their needs and preferences—wherever possible, getting to know them on a personal level. A Front Desk Agent serves as a key contact and resource for guests throughout their stay, demonstrating creative problem-solving. They also ensure that departures motivate guests to return. Strong communication skills, attention to detail, comfort with technology, and confidence in basic financial transactions are essential.

Responsibilities

• Greet guests upon arrival and ensure a welcoming and comfortable stay.
• Engage with guests using active listening to understand their needs and preferences.
• Serve as a primary contact and resource for guests during their stay.
• Demonstrate creative problem-solving to address guest concerns.
• Facilitate smooth departures to encourage repeat visits.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must be able to provide full availability, including overnights, weekends, and holidays.

Pay

90 Day Probationary Rate: $25.90 per hour

Hourly Rate: $30.47 per hour