Front Office Agent

About the role

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care. With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails – all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best. Join the team at Park Hyatt Beaver Creek and help create memorable experiences for our guests in the heart of the Colorado Rockies. As a Front Office Host, you will be one of the first and last points of contact for our guests, playing an important role in delivering the personalized, thoughtful service Park Hyatt is known for. You will welcome guests, assist with the registration and departure process, communicate hotel services and promotions, and help ensure each guest feels genuinely cared for throughout their stay. This highly visible, guest-facing position is ideal for someone who enjoys connecting with people, anticipates guest needs, and thrives in a fast-paced luxury resort environment.

Responsibilities

• Welcome guests
• Assist with the registration and departure process
• Communicate hotel services and promotions
• Help ensure each guest feels genuinely cared for throughout their stay
• Process forms of payment
• Respond to guest questions and requests
• Partner with colleagues across the hotel to create a seamless guest experience

Qualifications

• A genuine desire to care for others and create memorable guest experiences
• Strong verbal and written communication skills
• Ability to remain composed, welcoming, and attentive in a fast-paced environment
• Strong attention to detail and a commitment to personalized service
• Ability to work collaboratively as part of a team
• Ability to stand for extended periods of time
• Ability to work a flexible schedule, including weekends and holidays as business needs require
• Previous hotel or front desk experience or interest in growing a career in hospitality

Benefits

• Free Room Nights
• Discounted and Friends & Family Room Rates
• Free meals in our employee cafeteria
• Use of the onsite fitness center
• Excellent training and career growth opportunities
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
• Ski Pass
• Medical, Dental, Vision Insurance (after 30 days for Full Time employees)
• 401k plus company match

Pay

The rate for this position is $23.00 per hour, plus uncapped commission.