Front Office Agent
EOS Hospitality · Berlin, MD · 5 days ago
On-siteManagementFull-time
Position Overview
Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.
What You’ll Do
- Welcome guests and deliver friendly, high-quality service
- Handle check-ins, check-outs, and reservations with accuracy
- Answer questions, share resort info, and resolve guest concerns
- Manage bookings, changes, and cancellations (in person, phone, email)
- Process payments and maintain accurate guest accounts
- Cook up with housekeeping and maintenance to ensure guest readiness
- Promote resort amenities, events, and activities
- Keep the front desk area clean and organized
- Follow all policies, safety procedures, and standards
What We’re Looking For
- A high school diploma or GED
- Customer service experience (hospitality a plus)
- Strong communication and problem-solving skills
- Ability to multitask and stay calm under pressure
- Comfortable using computers; PMS experience is a bonus
- A flexible schedule, including weekends and holidays
- A reliable, positive, and team-oriented attitude
Position Details & Perks
- Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)
- Season runs: March 2026 – November 2026
- Perks include Paid sick time, 401(k) with company match, team member travel discounts, and additional growth opportunities
- Sun Outdoors Ocean City is an Equal Opportunity Employer EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace