Front Office Agent

Position Overview

Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You’ll Do

• Welcome guests and deliver friendly, high-quality service
• Handle check-ins, check-outs, and reservations with accuracy
• Answer questions, share resort info, and resolve guest concerns
• Manage bookings, changes, and cancellations (in person, phone, email)
• Process payments and maintain accurate guest accounts
• Cook up with housekeeping and maintenance to ensure guest readiness
• Promote resort amenities, events, and activities
• Keep the front desk area clean and organized
• Follow all policies, safety procedures, and standards

What We’re Looking For

• A high school diploma or GED
• Customer service experience (hospitality a plus)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using computers; PMS experience is a bonus
• A flexible schedule, including weekends and holidays
• A reliable, positive, and team-oriented attitude

Position Details & Perks

• Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)
• Season runs: March 2026 – November 2026
• Perks include Paid sick time, 401(k) with company match, team member travel discounts, and additional growth opportunities
• Sun Outdoors Ocean City is an Equal Opportunity Employer EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace