Front Office Agent

About the role

The Front Desk Agent will be the face of The Lodge at Spruce Peak and Hyatt, responsible for the guest registration process and communication of hotel services and promotions.

Responsibilities

• Process guest check-in and check-out procedures
• Provide friendly, efficient registration and information to all guests, fellow employees, and visitors
• Respond to guest inquiries and assist with requests
• Process forms of payment

Requirements

• High school diploma or equivalent
• College degree preferred
• Prior hotel or hospitality experience preferred
• Excellent communication skills
• Technical proficiency (basic computer applications)
• Attention to detail
• Customer service experience required
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs

Qualifications

• High school diploma or equivalent required, college degree preferred
• Prior hotel or hospitality experience preferred
• Excellent communication skills
• Technical proficiency (basic computer applications)
• Attention to detail
• Customer service experience required
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs

Skills

• Excellent communication skills
• Technical proficiency (basic computer applications)
• Attention to detail
• Customer service experience
• Strong organizational and time management discipline
• Solid judgment and ability to resolve conflicts effectively
• Ability to adapt to changing guest needs

Benefits

• Paid Time Off
• Health Benefits - after 30 days!
• Winter: Ski Pass to Stowe Mountain Resort
• Summer: Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant
• 401(k) Matching

Pay

$20.00 per hour

Schedule

Hours vary based on departmental needs.