Front Office Agent

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

Job Duties

• Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Aid guests with making future reservations both in person and over the phone.
• Maintain petty cash fund.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• Administrative experience (preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Maintain a professional appearance
• Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
• RV resort office or hotel front desk experience, a plus

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun Matching contribution
• Paid Time Off
• Retirement plan
• Tuition reimbursement
• Employee Assistance Program
• Identity Theft Insurance Program
• Legal Assistance Program
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Team Member Perks & Discount program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more!
• Paid Time off including holidays, vacations, personal, sick time, bereavement and pay for jury duty.

Schedule

8 hour shift

Day shift

Evening shift

Holiday

Night shift

Overtime

Weekend availability

Education

High school or equivalent

Experience

• Hotel experience: 1 year (Preferred)