Front Office Agent

Duties and Responsibilities

• Greet guests upon their arrival and provide a hospitable welcome.
• Record client information in the company’s guest book or internal database and direct them to their designated rooms.
• Receive calls, conduct room reservations, and verify existing bookings.
• Organize transportation services and make restaurant reservations for guests upon request.
• Process customer payments and present them with the bill upon check-out.
• Aid guests who request additional services such as catering, wedding bookings, and retreat activities.
• Keep the front desk neat, orderly, and positive.