Front Office Agent

Responsibilities

• To be thoroughly acquainted with all check-in & checkout procedures and policies.
• To be able to make, change & cancel reservations.
• To be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all Resort facilities, outlets and hours of operation.
• To be familiar with the inter-relationship between the different departments.
• To be able to complete multiple tasks for guests in a timely & efficient manner.
• To consistently adhere to all resort policy and procedures.
• To consistently meet and greet all guests and provide exceptional guest service in handling all requests.
• To post charges as required.
• To assist in the Resort cross marketing initiatives.
• To up-sell to generate incremental room revenues.
• To consistently answer the telephone in 3 rings and use proper greetings.
• To retain responsibility for a $300 bank, and handle all incoming and outgoing cash accurately.
• To be responsible for effective utilization of resources to assist guests with all requests.
• To never say “no” and always find a way to satisfy guest needs.
• To maintain and sell resort gift cards.
• To maintain a clean and organized work area.
• To possess excellent verbal & written communication skills.
• To have good math skills.
• To be able to stand for long periods of time.
• To exhibit excellent face to face customer service skills.
• To be willing to work varied shifts and days.
• To have a professional attitude and appearance.
• To have prior knowledge of Opera (ideal).
• To have Asian language skills (a plus).
• To adhere to departmental and property standards and procedures.
• To work efficiently and effectively as a member of a team; communicate and cooperate with property staff.

Qualifications

• Must possess excellent verbal & written communication skills.
• Must have good math skills.
• Able to stand for long periods of time.
• Must be able to exhibit excellent face to face customer service skills.
• Willing to work varied shifts and days.
• Must have a professional attitude and appearance.
• Prior knowledge of Opera ideal.
• Asian language skills a plus.
• Adherence to departmental and property standards and procedures.