Front Office Agent

We need to output HTML fragment with sections: About the role? Actually we have sections: Who We Are, What We Offer, What We’re Looking For, Who You Are, What You’ll Do, Your Qualifications Include. Also we have wage info. Also we have location description at top: Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile... That's maybe part of About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to decide which sections to include. The posting includes: - Intro paragraph: "Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests." This is about the role/location. Could be "About the role" or maybe "About the hotel". We can use "About the role" heading. - "Who We Are:" paragraph about Loews Hotels & Co. Could be part of About the role or separate? Could be "About the company". But we only have allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put "Who We Are" under About the role (makes sense). Or we could create a separate section but not in list? The instruction says use those headings as examples, but not strictly limited? It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also use other headings if needed but better to stick to those. So we can map content: - About the role: includes intro location description and Who We Are. - Responsibilities: What You’ll Do (list of duties). Use

  • . - Requirements / Qualifications: Your Qualifications Include (list). Also maybe "What We’re Looking For" and "Who You Are" are more about skills/attributes. Could be under Skills or Requirements. The posting has "What We’re Looking For:" then bullet list of attributes (Guest Experience Champion etc). Then "Who You Are:" repeats similar bullet list? Actually "Who You Are:" includes same bullet list? Let's see: After "What We’re Looking For:" they list: Guest Experience Champion..., Clear Communicator..., Proactive Problem Solver..., Adaptable Team Player..., Detail-Oriented Professional..., Veterans and military spouses encouraged to apply. Then "Who You Are:" repeats? Actually the text: "Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.Veterans and military spouses encouraged to apply." So it's essentially same list repeated. So we can treat that as Skills/Attributes. Thus we could have: - About the role (intro + Who We Are) - Responsibilities (What You’ll Do) - Skills (What We’re Looking For / Who You Are) - Qualifications (Your Qualifications Include) - Benefits (What We Offer) - Pay (The wage for this position is $25.62.) - Schedule? Not explicitly stated except "May be required to work varying schedules to reflect business needs." and "Ability to work weekends, evening, holidays as necessary/required." That's schedule info. Could include Schedule section. We must not create sections with filler like "commensurate with experience". We have actual content. We need to use
    • for any list of duties/requirements/benefits. For Benefits we have a list: Competitive health & wellness benefits, retirement benefitsPaid Sick Days, Vacation, Holidays & Paid BereavementTraining & Development opportunities, career growthTuition ReimbursementPet Insurance & Pet BereavementTeam Member Hotel Rates, other discounts, perks & moreDiscounted ParkingComplimentary meals in Team Member Café while workingComplimentary use of the fitness centerCommunity volunteer opportunitiesBenefits are subject to eligibility and may vary by position That's a run-on sentence; we need to parse into list items. The original text: "What We Offer: Competitive health & wellness benefits, retirement benefitsPaid Sick Days, Vacation, Holidays & Paid BereavementTraining & Development opportunities, career growthTuition ReimbursementPet Insurance & Pet BereavementTeam Member Hotel Rates, other discounts, perks & moreDiscounted ParkingComplimentary meals in Team Member Café while workingComplimentary use of the fitness centerCommunity volunteer opportunitiesBenefits are subject to eligibility and may vary by position" It seems missing commas; we can split by logical items: Competitive health & wellness benefits, retirement benefits, Paid Sick Days, Vacation, Holidays & Paid Bereavement, Training & Development opportunities, career growth, Tuition Reimbursement, Pet Insurance & Pet Bereavement, Team Member Hotel Rates, other discounts, perks & more, Discounted Parking, Complimentary meals in Team Member Café while working, Complimentary use of the fitness center, Community volunteer opportunities. Benefits are subject to eligibility and may vary by position (note). We'll keep that as a sentence after list. For Responsibilities list: "Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.Assign rooms that meet guest preferences and special requests.Obtain and verify credit and payment information in accordance with hotel policies.Promote hotel services, amenities, and local attractions to enhance the guest experience.Respond to guest inquiries and resolve issues promptly and effectively.Maintain knowledge of upcoming events, group bookings, and banquet orders.Perform check-out procedures and handle cash transactions accurately.Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.Handle emergencies with professionalism, prioritizing guest and team member safety.Regular attendance in conformance with standards.May be required to work varying schedules to reflect business needs.Required to attend all mandatory training sessions and meetings.Perform other duties as assigned." We need to split into list items. Each sentence separated by period. We'll make
    • for each. For Skills list: "Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.Veterans and military spouses encouraged to apply." We can split each bullet: Guest Experience Champion..., Clear Communicator..., Proactive Problem Solver..., Adaptable Team Player..., Detail-Oriented Professional..., Veterans and military spouses encouraged to apply. For Qualifications list: "Minimum of one (1) year guest service experience in hotel hospitality preferred.Experience with previous Property Management System, preferred Opera System.Ability to stand and walk for long periods of time required.Ability to work weekends, evening, holidays as necessary/required." Split: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. Pay: "The wage for this position is $25.62." We'll put in

      under Pay heading. Schedule: We have "May be required to work varying schedules to reflect business needs." and "Ability to work weekends, evening, holidays as necessary/required." Already included in Qualifications maybe. But we could still have Schedule section with those points. However we already used Ability to work weekends... in Qualifications. Might duplicate. Better to keep schedule info under Schedule section: "May be required to work varying schedules to reflect business needs." and "Ability to work weekends, evenings, and holidays as needed." We'll keep as list. We must not repeat info unnecessarily but it's okay if it's distinct. However instruction: Prefer a few substantive sections over many thin ones. Could combine schedule into Qualifications or Responsibilities. But we already have Qualifications includes ability to work weekends etc. So we could omit Schedule section. However we have also "May be required to work varying schedules to reflect business needs." which is not in Qualifications. Could add to Responsibilities as a duty? It's more about schedule. Could add to Responsibilities list as an item. That would avoid extra Schedule section. Let's do that: Add to Responsibilities list: "May be required to work varying schedules to reflect business needs." and maybe also "Ability to work weekends, evenings, and holidays as needed." Actually that's in Qualifications. We'll keep Qualifications as is. Thus sections: About the role, Responsibilities, Skills, Qualifications, Benefits, Pay. Check if any other sections needed: maybe "About the company" but we folded into About the role. Now produce HTML fragment with

      headings and

      or

      • . We must not include any extra text like comments. Let's craft:

        About the role

        Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.

        Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

        Responsibilities

        • Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
        • Assign rooms that meet guest preferences and special requests.
        • Obtain and verify credit and payment information in accordance with hotel policies.
        • Promote hotel services, amenities, and local attractions to enhance the guest experience.
        • Respond to guest inquiries and resolve issues promptly and effectively.