Front Office Agent
About the role
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.
Responsibilities
- Manage the guest registration process
- Communicate hotel services and promotions
- Process forms of payment
- Respond to guest inquiries
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Previous Customer Service or Hotel experience is preferred
- Must be able to work a flexible schedule of AM and/or PM shifts, holidays, and weekends
Shift times can be 6AM - 2PM, 7AM - 3PM, 2PM - 10PM, or 3PM - 11PM.
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, and Vision Insurance
- 401K with company match
- Paid Vacation, sick days, new child leave, and personal day
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more
About the hotel
HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite properties offer comforts of home such as fully equipped kitchens, flat-panel HDTVs, and free high-speed internet access. The public space features facilities such as a pool, a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests.
Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums, and sports venues. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments.