Front Office Agent

Job Summary

As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to:

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Answer phones and assist with inquiries.
• Assist prospective guests with taking reservations.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Other duties as assigned.

Requirements

• High school degree or equivalent; or relevant work experience.
• Prior administrative experience a plus.
• Strong customer service skills.
• Excellent telephone skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet.
• Hotel front desk experience, a plus.

Benefits

• Paid Family Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid long term Disability
• 401k Retirement Plan

EEO

We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Pay

Housing Provided: No

Hourly Rate: $21.00

Schedule

Remote: No