Front Office Agent ($27.00/hour)

About the role

Hyatt Regency Bellevue on Seattle's Eastside is excited to welcome a friendly and reliable Front Office Agent to join our Front Office team. In this highly visible role, you will be the face of our guest experience, providing a warm and welcoming first impression and creating a lasting impact that encourages guests to return. Front Office associates handle the guest registration process, communicate hotel services and promotions, process payments, and respond to guest inquiries. This position offers the opportunity for casual conversation and direct involvement in shaping the guest experience.

Responsibilities

• Manage the guest registration process and check-in/check-out procedures
• Communicate hotel services, promotions, and special offers to guests
• Process various forms of payment accurately and efficiently
• Respond to guest inquiries and provide information about hotel amenities and local attractions
• Engage in casual conversation with guests to enhance their experience
• Work overnight shifts, AM or PM shifts, holidays, and weekends as needed

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Availability to work overnight shifts, holidays, and weekends
• Flexibility to work AM or PM shifts as required

Pay

The hourly rate for this position ranges from $27.00/hour to $27.81/hour.

Benefits

• Medical insurance (after 30 days of employment)
• Vision insurance
• Dental insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off (varies by years of service):
  • 11 days (88 hours) for 0 - 3 years of service
  • 16 days (128 hours) for 4 - 8 years of service
  • 21 days (168 hours) for 9+ years of service
• 6 Paid Holidays per year
• 6 Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave

Perks

• Employee Assistance Program
• Free uniforms and uniform cleaning
• Free parking
• Discounted rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service (*eligibility requirements may apply)
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy (*eligibility requirements may apply)