Front Office Administrator

About the role

As a Front Office Administrator at Sagent Behavioral Health, you will be the first point of contact for patients and stakeholders, ensuring a positive and welcoming experience in every interaction. This role plays a crucial part in the continuity of care by providing administrative support through appointment scheduling, processing paperwork, and handling inquiries.

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Schedule patient appointments and collaborate with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

Requirements

• A high school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and Paid Holidays

Compensation

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.