Front Office Administrator

Responsibilities

• Answer phones, seek out associates to assist customers, not just forward to extensions and Voicemail.
• Accountable for up-keep of daily “in/out of office” and communicate this with inbound callers.
• Sort, open, and distribute mail daily.
• Maintain the conference room scheduling.
• Order office supplies, receive, and distribute.
• Provide clerical and administrative support including faxing, copying, and data entry as needed.
• Ability to multi-task, prioritize, and demonstrate strong organizational skills are essential.
• Experience in customer service, enjoy working both independently and in a fast-paced sales team environment.
• Perform other duties as assigned.
• Execute event planning and customer events.
• Flexibility to work overtime/weekends, as required.

Requirements

• Five (5) years of experience in a high-volume phone call environment.
• Proficient PC skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering, or Construction industry experience a plus.
• Bilingual, a plus.

Skills/Abilities

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mental Stamina: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Environmental Requirements: Will be required to work in an office environment.
• Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

Will be required to work in an office environment.

Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.