Office Administrator

About the role

As an Office Administrator at Compass, you will serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs. You will also manage the overall appearance and organization of the office, maintain supply inventory, and escalate facilities issues.

Responsibilities

• Oversee the management of the office to ensure everything is running smoothly and that Compass office standards are being maintained.
• Support a small roster of customers with understanding Compass, training on tools and programs, assisting with marketing requests, and more.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Requirements

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.

Qualifications

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail, highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence).

Benefits

• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

Pay

The base pay range for this position is $23.00 - $25.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.

Schedule

This role is 100% in-office in our Hollywood Office.