Front Office Administrator

What will you do?

• Oversee the open/close procedures for the clinic
• Lead efforts to organize and maintain the premises as needed
• Sort incoming mail, voicemails and faxes immediately and forward the right information to the correct department
• Upload documents and maintain accuracy in EMR with physical records
• Supervise patient check-in/check-out procedures to ensure clients have an outstanding experience
• Complete forms for patients and email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) as required
• Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and field patient questions regarding outstanding balances
• Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement (includes telephone sets, A/C, lights, signage, etc.)
• Interfaces with site facilities vendors such as telephone, power, and internet in support of daily operations
• Validate all existing clinic therapist schedules for accuracy
• Prepare, process, and manage patient documentation in Cortica systems as required
• Oversee and perform a variety of clerical procedures that require independent judgment, ingenuity, and initiative
• Work closely with the Operations Manager, Clinical Directors, and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes
• Know the existing lines of communication and authority and handle communications properly
• Absorb and perform special projects and administrative tasks assigned by the Operations Manager or Area Director
• Practice knowledge of HIPAA policies and guidelines while communicating client matters
• Cross train with other roles to ensure coverage

Compensation & Benefits

Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive!

• Medical, dental, and vision insurance
• A 401(k) plan with company matching and rapid vesting
• Paid holidays and wellness days
• Life insurance
• Disability insurance options
• Tuition reimbursements for professional development and continuing education
• Referral bonuses

Your Compensation & Benefits Package
The base pay range for this opening is $21.40 to $26.74 an hour. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.