Front Office Administrator

About the role

Concept Dentistry is a patient-centered dental practice, built on the commitment to providing the highest quality, comprehensive oral health care. We believe exceptional care starts with an exceptional experience. That's why we focus on a comfortable, welcoming environment and a positive atmosphere.

The Front Desk Administrator is more than an office manager; you are the Chief Customer Service Officer for our practice. You are the heart of the patient experience, responsible for ensuring every interaction is positive, seamless, and reflects our commitment to high-quality care. This role demands a professional demeanor, exceptional people skills, and a proactive approach to supporting our patients.

Responsibilities

• Provide a warm, welcoming concierge service: Greet and check-in/check-out patients with genuine warmth, ensuring all necessary information is handled quickly and discreetly.
• Maintain open, clear, and empathetic communication between patients, the front office, and the clinical team.
• Manage patient records with meticulous accuracy, ensuring confidentiality is maintained at all times.
• Communicate financial clarity: Present financial arrangements clearly, professionally, and empathetically, ensuring patients are comfortable and informed about their investment in health.
• Process payments accurately, manage daily balancing, and handle billing with discretion.
• Oversee general office organization, ensuring the reception area is always clean, inviting, and professional.

Qualifications

• Proven track record of delivering high-quality customer service.
• Keen focus on detail.
• Proven ability to manage multiple priorities effectively while maintaining a calm, friendly demeanor.

Skills

• Exceptional interpersonal and communication skills.

Benefits

• Patient-centered mission: Work for a practice where the patient truly comes first, making your work meaningful every day.
• Positive team culture: Join a supportive, collaborative, and highly skilled dental team focused on collective success.
• Professional growth: Opportunities for continuing education and skill development in both administration and patient service.
• Competitive benefits package: Includes health/vision insurance, dental benefits, paid time off, paid holidays, attire allowance, continuing education, 401K.
• Modern practice: Utilize state-of-the-art technology in a beautiful, modern office setting.