Front Office Administrator

We are a full-service provider for all real estate-related needs with offices in Bloomington, Peoria, and Springfield, Illinois. We manage residential units, commercial spaces, and homeowner associations. Our Core Values guide us: Lead by Example, Be Consistent, Hungry, Better Together, Client Focused, and Have Fun.

About the role

The Front Office Administrator in our Bloomington office provides administrative support to office personnel, works closely with the Property Management team, and handles clerical duties. The ideal candidate is organized, self-motivated, reliable, detail-oriented, professional, and has excellent written and verbal communication skills.

Responsibilities

• Welcome visitors and direct them to the relevant office or personnel.
• Assist walk-in applicants with tasks such as filling out applications, key check-out, or move-in packets.
• Act as a liaison between customers and office staff to ensure prompt service when staff are out of the office.
• Carry out clerical duties including answering phone calls, responding to emails, and preparing documents.
• Respond to all prospective inquiries (online, in-person, phone, etc.).
• Schedule showings for agents based on their availability.
• Answer calls regarding rental application status and work with office staff to keep prospects informed throughout the application process.
• Assist with lockouts, meet vendors on-site, and handle potential showings based on office availability.
• Act as backup for Penske rental truck check-outs and returns.
• Enter rental payments, 30-day notices, tenant insurance, and other relevant items into tenant software.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Comfortable handling confidential information.
• Strong multi-tasking and time-management skills with the ability to prioritize tasks.