Front Office Administrative Assistant-Bilingual

Job Highlights

• Greeting the patient with a positive attitude
• Collecting payments
• Verifying patient demographics
• Verifying patient funding source (grant, insurance, sliding fee, self-pay)
• Provides patient assistance with incoming and outgoing calls (i.e. scheduling, transferring, etc.)
• Checks emails and voicemails daily to assist with patient needs
• Assists with scanning and faxing documents into patient charts
• May be asked to work in another location (Horizons Health or WHAT Clinic) if needed.
• Subject to the OSHA rules and regulations on blood borne pathogens due to the possible exposure of various body fluids.
• Ability to comply and enforce HIPAA requirements
• Provides exceptional customer service to clients at Point of Care and over the phone.
• Completion of the check in and check out process including the scheduling of future appointments.
• Collections, verifies, and accurately enters data into Electronic Medical Records.
• Collects payments and reconciles cash drawer daily, and prepares weekly deposits.
• Performs other related duties as directed.

Requirements

• High School Graduate, some college business course work preferred.
• Two (2) years of previous experience with secretarial or clerical experience.
• OR Equivalent combination of education and experience

Qualifications

• General knowledge of administrative practice and procedures.
• Ability to use correct grammar, vocabulary, and spelling.
• Knowledge of arithmetic and its uses in general office work.
• Ability to gather and give basic information and instructions on Agency programs and services based on inquiries.
• Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator, and other equipment.
• Ability to arrange and place records, reports, and files into proper sequence.
• Ability to establish and maintain effective working relationships.
• Willingness to work with clients who have specialized needs and interact with them professionally.
• Commitment to meeting the needs of diverse clients by following diversity and inclusion agency practices and guidelines.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer, and do extensive reading.

Additional Information

• General knowledge of administrative practice and procedures.
• Ability to use correct grammar, vocabulary, and spelling.
• Knowledge of arithmetic and its uses in general office work.
• Ability to gather and give basic information and instructions on Agency programs and services based on inquiries.
• Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator, and other equipment.
• Ability to arrange and place records, reports, and files into proper sequence.
• Ability to establish and maintain effective working relationships.
• Willingness to work with clients who have specialized needs and interact with them professionally.
• Commitment to meeting the needs of diverse clients by following diversity and inclusion agency practices and guidelines.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer, and do extensive reading.

Pay & Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retail savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events