Front Office Administrative Assistant

About the role

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• Experience 1+ years of experience in a dental or medical setting strongly preferred.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Basic computer knowledge, and experience with Microsoft Office Suite programs.
• Able to manage multiple priorities, remain calm under pressure, and hold strong attention to detail.
• Able to process data information and handle high volume scheduling.
• Professional and confident communication.
• Confident in fast-paced settings.

Qualifications

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Ability to lift up to 15 pounds at times.
• Must be able to attend virtual training sessions (or in-person) periodically throughout the year.

Skills

• Minimum qualifications for this role include experience in a fast-paced and customer-centric environment, excellent communication and organizational skills, and basic computer knowledge with Microsoft Office Suite programs.

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Front loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential.
• Access to on-demand Daily Pay.

Pay

Competitive pay based on experience and skillset.

Schedule

Full-time; Monday-Thursday 7:30-5:00; Friday 7:30-1:00; Off weekends!