Front of the House Supervisor

Crawford's Genuine, located within the RDU Airport, is seeking winning personalities to join our team as a Front-of-House (FOH) Supervisor. You will play a key role in ensuring the smooth operation of our fast-casual restaurant inside RDU Airport, overseeing FOH operations, leading the team, and maintaining excellent guest service standards.

Responsibilities

• Advance the Grove Bay Mission Statement and Core Values
• Deliver exceptional hospitality to all guests
• Uphold all core Standard Operating Procedures
• Coach hourly team members in the moment
• Train and develop new team members
• Handle guest issues respectfully
• Follow all opening and closing procedures
• Perform cash handling following Grove Bay SOP
• Expedite orders in adherence with Grove Bay SOP
• Maintain strong understanding of operational systems – Toast, OpenTable, R365
• Maintain cleanliness and sanitation of the restaurant, ensuring showroom readiness at all times
• Work a minimum of six hours during the Supervisor shift

Requirements

• Must be an A Player endorsed by the Management Team, Director of Operations, and Training Department
• Minimum of 4 months experience within the venue or another Grove Bay restaurant
• Prior Supervisor experience
• Fluency in English required; multiple language abilities a plus
• Successful completion of Grove Bay's training program, including all EdApp training content
• Food and Alcohol Safety training (ServSafe) certification

Skills & Knowledge

• Strong attention to detail and focus on process excellence
• Ability to learn and bring "out of the box" ideas to the team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to diagnose and implement solutions
• Ability to set and meet deadlines

Physical Demands

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
• Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance