Front of the House Supervisor

Federal Hill, located within the TF Green Airport, is seeking a highly organized and detail-oriented FOH supervisor to join our team. This is not a managerial position and reports to the Restaurant Management Team.

About the role

As an FOH Supervisor, you will support various departments and assist with day-to-day administrative tasks while advancing the Grove Bay Mission Statement and Core Values.

Responsibilities

• Deliver exceptional hospitality to all guests
• Uphold all core Standard Operating Procedures
• Coach hourly team members in the moment
• Train and develop new team members
• Handle guest issues in a respectful manner
• Follow opening and closing procedures
• Perform cash handling following Grove Bay SOP
• Expedite in adherence with the Grove Bay SOPs
• Demonstrate strong understanding of operational systems – Toast, OpenTable, R365
• Maintain cleanliness and sanitation of the restaurant – ensure the restaurant is showroom-ready at all times
• Perform general administrative tasks such as answering phone calls, responding to emails, and managing calendars
• Prepare and edit documents, including correspondence, reports, and presentations
• Assist with data entry and record-keeping
• Coordinate and schedule meetings and appointments
• Conduct research and gather information as needed
• Maintain office supplies and inventory
• Provide support to other team members as necessary
• Provide supervisor support for all locations

Requirements

• Must be an A Player and endorsed by the Management Team, Director of Operations, and Training Department
• Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months
• Prior supervisor experience
• High school diploma or equivalent required; associate's degree preferred
• Proven experience as a supervisor, administrative assistant, or in a similar role
• Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent written and verbal communication skills
• Attention to detail and accuracy in work
• Ability to handle confidential information with discretion
• Fluency in English required; multiple language abilities are a plus
• Successful completion of Grove Bay's training program, including all EdApp training content
• Food and Alcohol Safety training (ServSafe) certification

Skills

• Strong attention to detail and focus on process excellence
• Ability to learn and bring innovative ideas to the team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to set and meet deadlines

Physical Demands

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Opportunity for advancement
• Training & development
• Employee discounts
• Tuition assistance

This is a non-exempt role, and this position will be eligible for overtime pay in accordance with applicable labor laws.