Front of the House Supervisor

About the role

The Front of House Supervisor is responsible for leading the daily front-of-house operations of Lulu's Kitchen under the direction of the General Manager. The role leads FOH Team Members during assigned shifts and is accountable for guest experience, service speed, order accuracy, cleanliness, cash-handling compliance, and consistent hospitality. Operations include but not limited to the drive-thru operations, in-house dining operations, wait staff, baristas, cashiers, and special event execution. This position is responsible for maintaining safe food, handling standards in all facets of operation, maintaining required ServSafe or other applicable food-safety certification.

Responsibilities

• Oversee the operations of the dining room, including the supervision and assistance of dining services and take out services.
• Maintain a customer-focused attitude while managing traffic flow and balancing serving responsibilities among food servers.
• Maintain visible floor leadership during peak service periods by greeting guests, monitoring service flow, addressing concerns, and ensuring guest needs are met.
• Assign tasks to wait-staff, including assigning tables and closing duties.
• Ensure uniform and personal appearance meets standards, customer service, and proper food handling techniques.
• Train server staff on all operating procedures and menu education.
• Maintain high-quality food and beverage sanitation, safety, and service standards throughout front-of-house operations, including the dining room, drive-thru, beverage, and takeout areas.
• Maintain sanitation and control standards in the dining room and wait stations.
• Ensure standards of cleanliness, hygiene, proper attire and health standards are always maintained by the food service dining team.
• Operate in compliance with State and federal government laws.
• Monitor service timing, hospitality, order accuracy, and guest engagement for timing, etiquette and thoroughness; provide service hospitality training and adjustments as appropriate.
• Ensure dining room, service stations, drive-thru, beverage areas, and other FOH work areas are properly set up for service.
• Assist FOH Team Members as needed during peak periods while maintaining supervisory oversight of the shift.
• Oversee opening and closing register procedures and cash-handling controls.
• Assist the General Manager with FOH scheduling and ensure appropriate shift coverage.

Requirements

• Education: High school degree
• Experience: Two or more years of restaurant, hospitality, coffee, or customer-service experience preferred, including prior lead or supervisory experience.

Qualifications

• Confidentiality: Works with confidential information – account numbers
• Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.
• Physical Demand: Required to handle, feel and/or reach with hands and arms, squatting, bending, and constantly moving on a regular basis; must frequently lift and/or move up to 25 pounds.
• Working Conditions: Working in different weather conditions outside is to be expected.

Skills

• Fluent and comfortable working with a POS system
• Experience driving up window service
• Active problem‑solver
• Excellent and efficient people skills
• Experience in quick‑service food service, barista training, drive‑thru experience, tableside wait service
• Focus on incredible customer service and hospitality

Schedule

Must be willing to occasionally work non‑standard work schedule including nights, weekends, and other unusual hours due to business needs.