Front of House Manager - Iron Hill Brewery & Restaurant

Job Summary

The Front of House Manager supports the General Manager in the restaurant's daily operations. Key responsibilities include leading front-of-house service, coaching staff, managing administrative tasks, and ensuring high standards of hospitality.

Essential Responsibilities

• Shift Leadership & Service Execution
• Lead and manage front-of-house operations
• Conduct pre-shift line-ups
• Read the floor continuously
• Manage expediting and food running
• Inspect the building for cleanliness
• Team Coaching & Development
• Coach and develop hourly staff
• Provide feedback and recommend disciplinary actions
• Support hiring processes
• Guest Experience
• Maintain consistent guest interaction
• Address service issues promptly
• Ensure positive guest experiences
• Administrative & Operational Duties
• Prepare for shifts
• Complete closing procedures
• Support scheduling and inventory
• Communicate with vendors and vendors
• Financial Responsibilities
• Monitor and support budgeted goals
• Practice cost control measures
• Operational Support
• Support other operational roles as needed
• Physical Requirements
• Stand and walk for extended periods
• Move quickly and safely in a fast-paced environment
• Lift and carry items up to 25-40 pounds
• Reach, grasp, and manipulate objects
• Climb stairs and step stools
• Qualifications
• Prior restaurant management experience preferred
• Obtain and maintain ServSafe Manager Certification
• Obtain and maintain required alcohol service certifications
• Navigate restaurant POS, scheduling, reservation, and communication systems
• Complete required product testing
• Basic math skills and accurate cash handling
• Organizational skills and clean work environment
• Sanitation and safety understanding
• Iron Hill time standards of service commitment
• Positive, hospitable, and team-oriented interactions
• Effective communication skills