Front of House Lead - Silver Reef

Ellis Island Casino, Hotel & Brewery and its family of brands—including Silver Reef Craft and Kitchen—are committed to delivering top-quality food, beverages, hospitality, and entertainment in a welcoming, family-like environment.

About the role

We are seeking a dynamic Front of House Lead who thrives in a fast-paced, guest-focused environment and is passionate about delivering exceptional hospitality. In this hands-on role, you will combine expert service skills with the responsibility of leading and supporting the front-of-house team. The ideal candidate leads by example, sets a high standard of service, and inspires those around them, ensuring every guest enjoys a seamless and memorable experience.

Responsibilities

• Deliver warm, attentive, and knowledgeable service that embodies the Silver Reef standard of hospitality.
• Craft and serve cocktails, beer, wine, and non-alcoholic beverages with consistency, accuracy, and care.
• Maintain deep product knowledge and uphold beverage presentation standards.
• Oversee daily floor operations, ensuring efficiency, timing, and guest satisfaction.
• Support and guide servers, bartenders, and hosts during service to maintain a cohesive and professional team dynamic.
• Lead by example through professionalism, teamwork, and poise under pressure.
• Assist with opening and closing duties, cash handling, and shift reporting.
• Assist with inventory counts, monitor inventory, and coordinate with management on restocking and ordering needs.
• Maintain a clean, organized, and compliant work environment across all guest-facing areas.
• Support new team members through training, guidance, and ongoing professional development.
• Reinforce company values and service standards, fostering a culture of hospitality and teamwork.
• Foster team growth and consistency through hands-on coaching and a commitment to elevated service.

Requirements

• Must be at least 21 years of age or older.
• At least two years of bartending or serving experience, with one year in a leadership or shift lead capacity in a high-volume restaurant.
• Strong working knowledge of craft cocktails, beer, wine, and food pairing.
• Ability to educate team members and customers on beer styles, pairings, and brewing methods.
• Passion for delivering exceptional customer service and ensuring guests have a memorable experience.
• Familiarity with POS systems, scheduling software, and inventory management tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong decision-making, conflict resolution, and problem-solving skills.
• Must be available to work days, evenings, weekends.
• Must be available to work evening shifts on designated inventory count days.
• Must have the flexibility to work holidays as necessary.
• Must be able to obtain and maintain a valid Utah Food Handlers Permit.
• Must be able to obtain and maintain a valid Utah DABS Card.
• The ability to submit to a background check and drug test is required.

Physical Requirements

• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to kneel and bend to obtain items near or on the floor.
• Ability to work outdoors less than 25% of the time.
• Hearing, vision, speech, and literacy skills are critical to this position.
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.
• Must have the ability to carry service trays overhead and lift up to 50 lbs. with or without assistance.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Schedule

• In-person in St. George, UT. Reliably commute or plan to relocate before starting work (required).
• Must be available to work days, evenings, weekends, and holidays as necessary.