Front of House Lead

Description

Job Overview: Responsible for maintaining a high degree of guest and staff member satisfaction while assisting with day-to-day operation of the venue by performing the following duties:

Position Description

• Ensures the highest quality product reaches our guest and meets specifications.
• Assists in training new staff members within their department.
• Assists management with motivating, developing, coaching and counseling staff members to ensure the proper level of service is being provided to guests.
• Visits all tables during every guest’s meal to ensure guest satisfaction and consistent customer service.
• Notifies management of low inventory and recommends new inventory.
• Assists with labor controls and assigning duties to Staff Members.
• Responsible for reporting any Staff Member issues to management.
• Responsible for comping and/or discounting guest checks when applicable.
• Ensures a high standard of service efficiency, sanitation and training.
• Assists management with opening and closing responsibilities and assigning duties to Staff Members, and including overseeing dining room set up and conducting a walk-through of venue.
• Ensures that all productivity and quality standards are maintained.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
• Will participate in weekly classrooms with leadership and work on assignments with other interns.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Requirements

• Skills/Experience:
• Restaurant experience preferred.
• Leadership or management experience preferred.
• Excellent written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Basic computer skills, Word, Excel, and Outlook preferred.
• Educational Requirements:
• High school degree or GED required.
• Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws.
• Physical Requirements:
• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Finding or grasping objects of different size and shape.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
• Work Environment:
• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to function in narrow aisles or passageways.
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
• Frequently required to wash hands and/or wear gloves.
• Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
• Expressing or exchanging ideas or instructions by the spoken word.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Salary Description

$22.00