Front of House Lead / NR Douglas Lodge Dining Room Lead Worker

About the role

The DNR is currently seeking multiple part-time Front of House Leads to provide lead worker duties for the Food Services operations at Itasca State Park.

Responsibilities

• Serve as a lead worker to Direct Service staff in food service operations, including preparing and closing the front of house, assigning workstations, rotations, and cleaning duties, scheduling breaks, and training and assessing ability and knowledge of staff.
• Greet and direct the flow of customers. Ensure guests are seated, presented with menus and special features in a timely manner, and assist direct service staff with other tasks as needed.
• Attend to simple and moderate level guest complaints, escalating issues to a supervisor when necessary.
• Bring restaurant Point of Sale system online and close out each day; open and close register; reconcile cash and charge slips with guest checks; compile information, counts, etc.
• Provide up to date and complete information to park visitors.
• Perform clerical duties.
• Clean work areas to ensure the safety of co-workers & guests.

Requirements

• Must be 18 years old by start date, as required by law, to serve alcoholic beverages.
• Must have math skills sufficient to calculate bills, provide accurate change, and reconcile cash register receipts accurately.
• Must be proficient in the use of computers (e.g., word processing, spreadsheets, POS, internet, and email).
• Must have knowledge of safety and accident prevention measures sufficient to identify safety hazards, make necessary repairs, and/or alert appropriate personnel.
• Must have organizational and interpersonal skills sufficient to work as a productive member of a team.
• Must have oral, written, and customer service communication skills sufficient to effectively communicate complex information to a wide variety of audiences and meet expectations and requirements of staff and customers.
• Must have conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations, and settle disputes equitably by finding common ground and cooperation.
• Must have time management skills sufficient to make decisions and meet deadlines sometimes with incomplete information, under tight deadlines, and pressure by unforeseeable events and/or emergencies.
• Must have ability to coordinate multiple tasks simultaneously and manage frequent change, delays, or unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.
• Must have ability to provide leadwork sufficient to control the flow of the dining room and provide crucial communication link with the back of the house and the front of the house to ensure customers are efficiently and effectively served.

Qualifications

• One (1) year kitchen or restaurant experience sufficient to understand full-service restaurant processes and procedures.
• Experience as "front of the house" staff in a full-service restaurant.
• Lead worker experience organizing, training, and directing the work of others.
• Knowledge of and experience using Oracle Simphony Point-of-Sale system.
• Bookkeeping skills sufficient to maintain accurate financial records and reports.
• Knowledge of park rules, policies, and facilities and other local points of interest.
• First Aid and CPR training.

Skills

• Ability to coordinate multiple tasks simultaneously and manage frequent change, delays, or unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.
• Ability to provide leadwork sufficient to control the flow of the dining room and provide crucial communication link with the back of the house and the front of the house to ensure customers are efficiently and effectively served.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care