Front of House Lead - Field House

About the role

Lead the experience, inspire the team—bring hospitality to life at Field House. We’re looking for a positive, passionate leader who brings energy to every shift, supports their team, and makes every guest feel genuinely welcome.

Who We Are

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available.

Who You Are

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all.

Responsibilities

• Manages Front of House operations, station assignments and daily break schedules for the Field House
• Provides leadership and support in designated food service area of responsibility and is the go-to leadership in the absence of the Kitchen Manager
• Prepares department product for sale
• Participates in establishing and maintaining an integral and collaborative environment
• Assists in achieving quarterly financial goals with a focus on gross and labor
• Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
• Ensures the adherence to Ready for Business standards throughout food service departments
• Works closely with market staff to achieve the timely completion of administrative tasks and operational functions
• Assists in the training and development of employees
• Establishes and maintains a 360-feedback process including guests, staff and leadership
• Provides and role models excellent guest service
• Maintains the integrity of our brand and marketing expression
• Maintains departments in a neat, clean and orderly manner
• Establishes and maintains a culture of safety throughout all food service departments
• Ensures food service compliance with local, state and federal laws
• Keeps up on industry trends, standards, and changes

Requirements

• High level of food service product knowledge and enthusiasm for food, cooking, and nutrition
• Must be a positive team player, leader, and positive role model that can effectively manage through change
• Must possess a readiness to manage, train and coach others
• Detail oriented, organized with effective time management skills
• Excellent guest service skills
• Critical thinker with a strong desire to develop proficiencies in schedule writing, inventory management, ordering practices, and forecasting
• Must possess an attitude of service to others
• Ability to be MAST certified
• Must possess an attitude of service to others
• Demonstrates self-discipline and accountability
• Must have intermediate or higher computer skills including MS Office
• Ability to build and maintain effective relationships and trust with a diverse group of staff, guests, and vendors
• Excellent listening, verbal, and written communication skills
• Embraces 360 feedback with a commitment to personal and professional development
• Displays excellent work ethic
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to lift and carry 50 lbs.
• Possesses full body mobility (bending, stooping, twisting, and reaching) with excellent manual dexterity
• Exemplifies health department standards
• Ability to work in a constant state of alertness and safe manner
• 21 years or older

Benefits

• Highly competitive benefits package ($9-$23 weekly medical premiums)
• Vacation/sick time
• Paid holidays
• Premium pay rates
• Employee Assistance Program
• Discount on virtually everything in our markets
• 401(k) plans
• Profit-sharing and a pension
• Scholarship program
• Employee referral bonus program

Pay

Entry Level Compensation: USD $28.95/Hr. Maximum Compensation: USD $29.95/Hr.