Front of House- Iowa City

About the role

The Front of House (FOH) team at Big Grove is dedicated to providing exceptional guest experiences through Relentless Hospitality. This includes a set of core standards and values that guide our interactions with guests and colleagues.

Responsibilities

• Bartender: Delivering Relentless Hospitality to all guests seated at the bar, ensuring accuracy and cleanliness of drinks and inventory.
• Server: Ensuring a positive experience for guests seated in your section, managing orders, and upselling appropriately.
• Merc Utility: Greeting guests, assisting with merchandise sales, and keeping the store and cooler stocked.
• Runner: Efficiently delivering food and beverages, setting up and clearing tables, and assisting with service requests.
• Shift Manager: Overseeing the restaurant's readiness for operation, managing staff, and addressing operational issues.

Requirements

• High school diploma or equivalent.
• One year of related experience in a high-volume restaurant or taproom preferred.
• Prior serving or bartending experience required for servers and bartenders.
• Legal age to serve and bartend per state law.
• Current IPACT certification in Iowa; other alcohol training available in other states.

Qualifications

• Customer-focused attitude.
• Positive attitude and team player approach.
• Detail-oriented and thorough.
• Ability to communicate clearly and effectively in a busy environment.
• High performance with the ability to look at the big picture and solve organizational problems.
• Exemplifies Big Grove values, vision, standards, and culture.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Teamwork and collaboration.
• Customer service orientation.

Benefits

We offer competitive compensation packages, health insurance, retirement plans, and opportunities for growth and development within the company.

Pay

Compensation details will be provided during the interview process.

Schedule

Shifts may include mornings, evenings, weekends, and holidays. Schedules will be posted 2 weeks prior to start date.