Front Desk (The Continental)

About the role

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. We provide stable, affordable homes with on-site or connected services for individuals who have experienced homelessness or have specific support needs.

Responsibilities

• Become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
• Monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
• Take charge and direct others in emergencies as they arise.
• Compose comprehensive reports outlining observations and activities during their assigned shift.
• Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
• Communicate all housing requirements/criteria for incoming marketing inquiries.
• Maintain desk area and lobby to ensure neat and professional appearance.
• Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.
• Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.

Qualifications

• 1+ years of security experience or the equivalent is strongly preferred.
• Must have the ability to commit to listed schedule. Schedule is not flexible.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Communicates clearly, uses polite phone manners, and provides helpful, friendly service.
• Proven ability to build and keep positive relationships with customers/clients while maintaining professional boundaries.
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
• Proven ability to work independently and on a team.
• Must have the ability to maintain prompt and committed attendance.
• Must be a resourceful, problem-solving, relationship-building, seeker of excellence.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Physical Requirements

• Ability to remain in stationary position for extended periods while working at a computer and attending meetings.
• Ability to operate standard office equipment, including computers, phones, and printers.
• Ability to move about the office to access files, meeting spaces, and office equipment.
• Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.
• Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.
• Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

Hours

1st Shift, Monday-Friday, 6:30am-2:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.

Compensation & Location

This position pays $18/hr. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.

This in-person position will work mostly at The Continental, with occasional work at Aeon's Central Office and off-site training and meeting facilities. Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Property Manager.