Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance and sales, ensuring compliance with company policies and procedures, and serving customers and members.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates
• Touring stores and providing feedback
• Communicating and collaborating with all levels of associates regarding store operations
• Utilizing technology, business initiatives, merchandising, and company direction
• Introducing and leading company change efforts
• Providing clear expectations and guidance to implement business solutions
• Communicating business objectives to teams effectively
• Models and demonstrates exceptional customer service standards to store associates
• Following and demonstrating the One Best Way (OBW) service model
• Managing and supporting customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensuring customer needs, complaints, and issues are successfully resolved
• Developing and implementing action plans to correct deficiencies
• Providing process improvement leadership to ensure a high quality customer experience
• Drives the financial performance and sales of the designated store area
• Reviewing and evaluating PL Profit Loss statements
• Managing and assisting in budgeting, forecasting, and controlling expenses
• Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently
• Developing and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures
• Respects individuals, works collaboratively, acts with integrity, strives for excellence, and serves customers and members
• Strives for continuous improvements, drives continuous improvements, and supports others through change

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Additional compensation may include PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location

3400 HARTZDALE DR, CAMP HILL, PA 17011-7213, United States of America