Front End Coach

Position Summary

TourToTeach, leading and developing teams effectively by teaching, training, and actively listening to associates, providing feedback, and collaborating with all levels of associates regarding store operations.

What you'll do...

• Communicate and collaborate with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives such as Store of the Community and Community Outreach programs, ensuring customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high quality customer experience.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrinkage and ensure sales and profit goals are achieved for the business area.
• Supervise and develop opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently.
• Ensure compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respect the individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and provides opportunities for all associates to thrive and perform.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Supervising Associates - 20+