Front end Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Communicates expectations consistently, provides associate recognition, and develops qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs.
• Identifies and communicates goals and objectives, builds accountability, measures progress, and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity.
• Implements related action plans and utilizes the Open Door Policy to guide business processes.
• Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact and positivity.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains and promotes high standards of integrity, ethics, and compliance.
• Models Walmart values to support and foster company culture.
• Holds oneself and others accountable to support Walmart’s goal of becoming a regenerative company.
• Delivers results while putting the customer first and adapts to how, where, and when customers shop.
• Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
• Makes decisions based on data, insights, and analysis, balancing short- and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and encourages learning from mistakes.
• Drives continuous improvements, adopts new technologies, and supports others through change.

Requirements

• Minimum Qualifications:
  • 2 years of college; OR
  • 1 year of retail experience and 1 year of supervisory experience; OR
  • 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Preferred Qualifications

• 20+ years of experience supervising associates.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.

7411 S. Lovers Lane Rd, Owatonna, MN 55060-5662, United States of America.