Front End Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives to teams.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives (e.g., Store of the Community, community outreach programs), resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting business initiatives, communicating goals, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics by implementing action plans and utilizing the Open Door Policy.
• Fosters a high-performing, inclusive workplace by embracing differences, creating opportunities for associates to thrive, and building strong, trusting relationships.
• Attracts and retains talent by empowering and developing associates and recognizing contributions.
• Maintains integrity by upholding Walmart’s values, supporting a regenerative company mission, and holding oneself and others accountable.
• Serves customers and members by prioritizing their needs, adapting to shopping behaviors, and applying EDLP (Every Day Low Prices) and EDLC (Every Day Low Cost) business models.
• Strives for excellence by displaying curiosity, taking calculated risks, encouraging innovation, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include:

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements (where applicable).