Front End Coach

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback (Tour to Teach)
• Communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts
• Provides clear expectations and guidance to implement business solutions and communicates business objectives to teams effectively
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
• Manages and supports customer service initiatives (e.g., store of the community and community outreach programs)
• Ensures customer needs, complaints, and issues are successfully resolved
• Develops and implements action plans to correct deficiencies
• Provides process improvement leadership to ensure a high quality customer experience
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements
• Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring
• Assigns duties, sets clear expectations, provides associate recognition
• Communicates expectations consistently and develops qualified associates to meet staffing needs and achieve company growth potential
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
• Supports plans and initiatives to meet customer and business needs
• Identifies and communicates goals and objectives
• Builds accountability for and measures progress in achieving results
• Identifies and addresses improvement opportunities
• Demonstrates adaptability and promotes continuous learning
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans
• Utilizes and supports the Open Door Policy
• Provides direction and guidance on applying policies in executing business processes and practices
• Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform
• Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
• Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans