Front Desk Supervisor - The Eddy Taproom & Hotel

About the role

The Front Desk Supervisor at The Eddy Taproom & Hotel provides exceptional service to both internal and external guests while assisting in leadership, guidance, and support for the front desk team. This role ensures smooth day-to-day operations, creates a memorable first impression for guests, and serves as an ambassador for the property.

Responsibilities

• Conduct daily pre-shift meetings to coordinate and communicate with team members in high guest-impact areas (e.g., reservations, guest services, housekeeping) to ensure a seamless guest experience from arrival to departure.
• Demonstrate expertise in hotel features, services, room types, rates, promotions, house counts, room availability, and group activities to respond accurately to guest inquiries.
• Champion and track departmental and organizational initiatives, such as upsell programs and the CoralTree Delivers Program.
• Ensure front desk agents complete required checklist items at the end of each shift.
• Maintain and execute departmental and hotel policies, including relocation procedures, safe deposit box procedures, key control, billing accuracy, cashiering, safety, and lost/found policies.
• Handle stressful situations with a calm and organized approach while providing prompt follow-up to ensure 100% guest satisfaction.
• Ensure sufficient staffing to meet daily business demands.
• Maintain confidentiality of guest information and secure hotel data.
• Build and maintain strong relationships with team members across all departments through regular communication and interaction.
• Assist management in recruiting, hiring, training, and supporting new and existing team members.

Requirements

• High school diploma or GED, with two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of one year of supervisory experience in a high-volume setting preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Proficiency with Windows, Office, and property management systems is highly desirable.
• Ability to understand, speak, read, and write in basic English.
• Strong communication skills, both verbal and written, with the ability to provide clear and professional directions.
• Basic arithmetic skills.
• Availability to work varied shifts and flexible schedules.

Physical Requirements

• Lifting: Ability to lift and carry items such as parcels and packages.
• Standing and Walking: Ability to stand for extended periods and walk short distances.
• Reaching: Ability to reach with hands and arms, including at or below shoulder level.
• Keyboarding: Ability to enter text or data using a traditional keyboard.
• Extending Arms: Ability to extend arms with hands higher than the head, involving bending or keeping elbows extended.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Team member free room night program.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

Pay

$20.00/hour to $22.00/hour.