Front Desk Supervisor - Bar Harbor Inn and Spa

About the role

We're seeking a Full-Time Seasonal Front Desk Supervisor to join our team at the iconic Bar Harbor Inn and Spa. This position is perfect for someone who thrives in guest-focused environments and enjoys leading a team in delivering exceptional service.

Responsibilities

• Supervise front desk operations, ensuring smooth and efficient guest service.
• Lead, mentor, and support front desk staff to achieve their best.
• Train new team members and provide ongoing support for hotel systems and procedures.
• Manage room assignments, guest check-ins/check-outs, and special requests.
• Handle guest inquiries, concerns, and complaints with professionalism and empathy.
• Collaborate with other departments to ensure guest satisfaction and seamless operations.
• Assist the Front Office Manager with scheduling, performance evaluations, and administrative tasks.
• Maintain a welcoming and organized front desk area.
• Perform additional duties as assigned by management.

Requirements

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Proficiency with front desk software (training provided).
• Attention to detail and ability to multitask in a fast-paced environment.
• A positive, collaborative attitude and a passion for guest service excellence.
• Previous hospitality or front desk experience is preferred.
• Proven track record in team leadership is a plus.

Qualifications

• Standing for extended periods.
• Frequent bending, lifting, and movement within the front desk area.

Skills

• Leadership and team management.
• Communication and problem-solving.
• Front desk software proficiency.
• Attention to detail.
• Positive attitude.

Benefits

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Pay

The starting wage is $22 per hour.

Schedule

This seasonal, full-time position runs from spring through fall. The schedule typically includes evenings, weekends, and holidays.