Front Desk Supervisor - The Eddy Taproom & Hotel

Responsibilities

• Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas.
• Be an expert and demonstrate knowledge of: all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities.
• Champion, promote, and successfully track departmental and organizational initiatives.
• Ensure front desk agents properly complete required checklist items at the end of each shift.
• Maintain and successfully execute departmental and hotel policies.
• Instills a calm, organized approach when interacting in stressful situations.
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

Qualifications

• A high school diploma or general education degree (GED).
• Minimum of one year supervisory experience in a high volume setting preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Previous experience with Windows, Office, and property management systems highly desirable.
• The ability to understand, speak, read, and write in the basic English language.
• The ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
• The ability to compute basic arithmetic.
• The ability to work varied shifts and flexible schedules.